PeoplesPay is an efficient cross-platform application used to make payments, send money and receive money using your “mobile money account” or “bank account”. It also includes GhQr payments to facilitate QR Code payment.
By using the PeoplesPay app, you expressly agree that under no circumstance will Peoplespay be responsible for any indirect, incidental, special or consequential damage loss or injury resulting from hacking, tampering or other unauthorized access or the information contained therein. No liability is accepted for variances of service delays due to local regulations or causes beyond the control of PeoplesPay or its representatives. PeoplesPay collects the necessary information to process your transaction; the use of your personal information is regulated by PIPEDA. We do not keep payment information in our database. The information is retained only for the time stipulated by regulatory authorities. Your personal information will only be shared with our business partners in order to execute payment of your transactions, it is not shared with any other third parties or used for any incompatible purpose, except as required by law. The content of the pages of this app is for your general information and use only. It is subject to change without notice. This app uses cookies to monitor browsing preferences. From time to time, this app may also include links to other apps. These links are provided for your convenience to provide further information. They do not signify that we endorse the app(s). We have no responsibility for the content of the linked app(s).
To be eligible for our Services, you must be at least 18 years old. You further represent and warrant to us that if you are an individual and you open an Account with us, that you are not acting on behalf of an undisclosed principal or a third party. PeoplesPay reserves the right to access various government and private databases so as to verify and validate the information you supply us. If certain databases provide a match to the information you provide then we may not have to ask for photographic evidence of your identity. PeoplesPay reserves the right to refuse to accept any new user or any transaction at its discretion.
Our Fees vary from time to time, but changes in the Fees will not apply to any orders in respect for which we have already sent you the Confirmation. If you pay by debit card it will be charged as soon as we accept your request for the transfer. In case of a transfer, we are not liable for any additional fees that the banks (either on the sending or receiving side) may charge. When you pay by debit card and your order is refused by your bank or by the card issuer, your bank account will not be debited. However, it is possible that your bank or the card issuer might hold the amount you tried to send. If this happens you will need to contact your bank or card issuer to resolve the issue. Discounts on our Fees may be available through promotions that we or our partners may offer from time to time. Promotions are subject to terms and conditions and will be honoured in accordance with their published terms. Electronic funds transfers will be initiated by PeoplesPay only upon receipt of verified payment in good funds. Customers may require an extension of the payment deadline which can be conceded an PeoplesPay solely and exclusive discretion. PeoplesPay must receive cleared funds prior to payments being made; once funds are received and cleared we will endeavour to start processing your transfer request as soon as possible (please consider bank holidays, cut-off times, local bank holidays).
You may not, nor may you permit any third party, directly or indirectly, to: access or monitor any material or information on any PeoplesPay system using any manual process or robot, spider, scraper, or other automated means; except to the extent that any restriction is expressly prohibited by law, violate the restrictions in any robot exclusion headers on any Service, work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services; perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by our other customers, or impose an unreasonable or disproportionately large load on our infrastructure; copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell or distribute in any way material, information or Services from PeoplesPay; You will not upload or provide Content or otherwise post, transmit, distribute, or disseminate through the Services any material that: (a) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libelous, threatening, harassing, hateful, abusive, or inflammatory. If we reasonably suspect that your PeoplesPay Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your PeoplesPay Account, and any of your transactions with law enforcement We do not warrant that the Services will be compatible with your mobile device. Your use of the Services may be subject to the terms of your agreements with your mobile device manufacturer. You may not use a modified device to use the Services if the modification is contrary to the manufacturer’s software or hardware guidelines, including disabling hardware or software controls—sometimes referred to as “jail broken.”
This Site, including all text, graphics, logos and image, as well as all other PeoplesPay copyrights, trademarks, service marks, products and service names are the exclusive property of PeoplesPay, and may not be used for any purpose without express written permission from PeoplesPay. The content of the pages of this app is for your general information and use only. It is subject to change without notice.
PeoplesPay may, in its sole discretion, terminate your account or your use of the PeoplesPay app at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. PeoplesPay reserves the right to change, suspend or discontinue all or any aspects of the PeoplesPay app at any time without prior notice.
In line with the corporate strategy of Bsystems which focuses on the aggregation of third-party service entities and the digitization of their products and service toward providing a single interface for interaction with final end users based on their respective transaction use-cases. In the current dispensation, through our PeoplesPay mobile app, subscribers will experience the combination of security, transparency and transaction speed riding on a backend platform service aggregation concept to facilitate the instant movement of funds across the mobile money and payment card ecosystem to bank accounts through the GHIPSS central interoperability platform which provides the ability to terminate transactions instantly to the destination individual’s mobile money or bank account of member banks and mobile money operators through the GIP transaction processing and settlement service provided by GHIPSS. This will help bring better user experience, enhanced visibility to the system whilst making the payment process cheaper, smoother, faster, safer and, more predictable. As a payment service provided connected to the GHIPSS ecosystems our PeoplesPay app is able to harness the features of the Ghipss Instant Pay (GIP) to also provide peer-2-peer (P2P) transaction use-case within Ghana. The P2P service was supposed to have been provided by GHIPSS under the ProxyPay feature as described on page 4, paragraph 1.2 and page 5, option “C” of our PeoplesPay business plan document submitted during our earlier application. This service was never activated by GHIPSS as such we have replaced this feature with a “Send Money” feature in our app which performs the same functionalities and pricing stated in the business plan under “ProxyPay”.
Our mobile application is designed and positioned as the one stop shop for peer 2-peer and merchant payment. Our model is leveraging the services of the various aggregators in Ghana such as mobile money aggregators and bank account aggregator (GHIPSS) to deliver bespoke services to our customers with state-of the-art user interface and user experience all in the “PeoplesPay” app.
Our PeoplesPay application rides on the services provided by the aggregators we are integrated to for the purpose of providing access to any mobile money wallets from all the mobile money operators in Ghana. This connectivity also supports airtime top up and mobile data purchase from our PeoplesPay app.
We also ride on the payment gateway platform of our settlement bank partner for the purpose of facilitating transactions initiated from payment cards issued in Ghana. This capability is provided by our partner bank and integrated into our PeoplesPay app through APIs. With this feature, our customers are able to use their Visa and MasterCard to transact.
Leveraging Bsystems integration to the GHIPSS interoperability gateway, our PeoplesPay mobile application rides on the GHIPSS GIP platform to facilitate the movement of transactions between mobile money and bank accounts in Ghana. Other services provided by GHIPSS are the GhQR Code and daily transaction settlements through our settlement bank partner.
• Aggregated payment experience ─ Financial ecosystem providing a one-stop
shop for P2P transfers across mobile money wallets and bank account in Ghana
including bill and merchant payments all from one mobile app.
• Ease of Use ─ User friendly interface with easy navigation and user experience
• Lower fees ─ Much lower transaction fees compared to other Fintechs in the
market
• Great UI/UX experience and transaction flow within the mobile app
• High security architecture embedded with 2-factor authentication for login and
transaction authorization
• Destination account pre-verification capability for transaction integrity
• Ubiquitous mobile app that adaptable to all Android and IOS phone versions
• Proactive customer support and complaint management
The greatest risk to any Fintech’s business is poor infrastructure, porous cyber security framework and lack of internal governance to guard against internal fraud and abuse of policies coupled with poor customer management.
As an ISO 27001 company, Bsystems has institutionalized the ISMS framework with
operational policies that guards against any of these issues mentioned above by providing
the following:
• Implementation of access control with time stamp across restricted areas of
the company’s office
• Implementation of 2-factor authentication protocol for transaction approvals
from the customer’s device.
• Ensure the sending source of funding is debited before the transaction gets to
the destination account.
• Customer’s transactions can only by sent to sender’s mobile money wallet for
authorization at all times.
• Due diligence conducted on all merchants onboarded on the Peoplespay
platform for authenticity, consumer protection and guaranteed transaction
recourse management.
• Availability of a customer support team to provide first line support through the
investigation and resolution of customer complaints
Technology functions and infrastructure could be a constraint to business due to the costs associated with technology asset acquisition which has been one of the critical challenges smaller companies face as they try to secure their platforms to ensure a hitch free operations and ability scale their volumes and growth of the Company in a more cost effective approach.
To mitigate this challenge, we are hosting our PeoplesPay mobile app on the renowned and best rated Amazon Webservice (AWS) environment with full stack of security protocols and monitoring utilities set up for maximum security. On the operational side, we have also adopted the secure coding methodology where our developers work using the GitHub repository which ensures distributed access to the source code of our application through 2-factor authentication and multiple users based on assigned roles and responsibilities.
There is potential for the prefunded account supporting the PeoplesPay transaction running out of funds to facilitate the movement of funds to a recipient’s destination account.
This risk has been mitigated by the adoption of our settlement partner bank for the purpose of handling the disbursement of transferred fund to the destination recipients account through the GHIPSS GIP interoperability platform and the daily next settlement position is posted into our PeoplesPay settlement account with our settlement partner bank. With this in place this risk will never crystalize
Our pricing strategy is an important aspect for success in the competitive industry we
play within without compromising on support and great use experience. Our marketing
team will monitor the market pricing on regular basis and adapt to ensure our product
remains attractive to our existing and new customers. To ensure our business is
sustainable to the satisfaction of our customers, we have implemented a methodology
for pricing based on the following;
➢ Adoption of an aggressive marketing and sales strategy at low price point to lower
the barrier to entry and win new customer base.
➢ After gaining a significant market share, we shall then review our pricing lower to
maximize our customer confidence and introduce additional features to our mobile
application with approvals by the Bank of Ghana
➢ Adopt a proactive support model of reaching out to customers proactively when
we notice they encounter transaction failures and technical delays from service
providers.
The P2P service use-case for our PeoplesPay app is based on the transaction fees which
is bench marked with the prevailing market rate and competition.
Transactional limit for all subscriber account is GH¢ 5,000 in a day
There are two main types of accounts on PEOPLESPAY namely
a. SUBSCRIBERS ACCOUNT
b. MERCHANTS ACCOUNT
SUBSCRIBERS ACCOUNT: A subscribers account relates to the end customer of the
service provider. A subscriber account onboarding on Peoplespay App must satisfied the
following:
✓ A registered active mobile phone number from any network in Ghana
✓ A Ghana Card
✓ Biodata (full name, date of birth, gender)
✓ Location (GPS) Address
✓ Email Address
MERCHANTS ACCOUNT: Onboarded must satisfied the following requirement only if
applicable to the merchant base on merchants’ categorization:
✓ Form 3 & 4
✓ Certificate of Incorporation
✓ Certificate to Commence Business
✓ Location (GPS) Address
✓ Ghana Card of listed directors
A completed visitation report must be done for all merchants.
Merchants account are categorized into two modules namely
✓ Collection Account: This is where we do collection for the payment of goods
and services on Peoplespay.
✓ Bulk Payment Account: This is where merchants are created on Peoplespay for
payment of services render to them by their customers.
| MERCHANT REGISTRATION | DESCRIPTION | MININUM DUE DILIGENCE REQUIREMENTS |
|---|---|---|
| TIER 1 |
Small size entity: Has average monthly transaction collection value of not more than GHS 50,000 per month |
A merchant shall provide as
follows; |
| TIER 2 |
Medium Size Entity: Has an average monthly transaction collection value between GHS 50,001 & GHS 150,000 per month |
A merchant shall provide as
follows; |
| TIER 3 |
Corporate Entity: Has an average monthly transaction collection value above GHS 150,001 per month |
A merchant shall provide as
follows;
Ghana card Id
a) Form 3&4 |
| KYC ACCOUNT TYPE | MAXIMUN ACCOUNT LIMIT IN PER DAY | MONTHLY TRANSACTIONAL LIMIT |
|---|---|---|
| TIER 1 | GHS 5,000.00 | GHS 50,000.00 |
| TIER 2 | GHS 50,001.00 | GHS 150,000.00 |
| TIER 3 | GHS 150,000.00 | No Limit |
All Peoplespay merchants are subject to this policy.
The AML(KYC)/ Compliance team will keep an eye on merchant’s accounts to make sure that the established policies are being followed and to look for any inactive or dormant accounts on a regular basis.
According to the following processes, the system's inactive/dormant account verification will be carried out on a monthly basis by the end of the month.
The term inactive/dormant account refers to one which no collection has been
carried out by merchants on behalf of their clients within the last 90 days.
The term active accounts refer to one which any transaction/collection has been
carried out by the merchant within the last 90 days
• A list of all accounts with no activity over the last 90 days must be obtained by
the Compliance/AML(KYC) team from the system.
• AML(KYC) Compliance team shall classify them as Inactive/ Dormant Accounts
and forward the list to Operations team for deactivation.
• Operations team shall deactivate the accounts in the system
• On a client being identified as inactive, the client’s funds and Demat account
shall be settled. Settlement of client account will be done as per the periodicity
(monthly/quarterly) opted by the client.
• Operation team shall continue to send all usual client reports for deactivated
accounts.
If client wants to perform any transaction or carryout collection and the same account
is deactivated due to dormancy, then the following procedures must be followed to
allow them continue with their collections:
• If re-activation of inactive/dormant merchant is to be done within One year of
being marked as inactive/dormant:
▪ must ensure that basic KYC confirmation on client’s address, Mobile
number, Ghana Card, Email ID, Bank account, business details is obtained
from the client.
▪ Operation/compliance team need to ensure that above mentioned basic
KYC records of the client are updated in system.
▪ Operations shall reactivate the merchant account of such clients only upon
receipt of information as mentioned in above points.
At PeoplesPay, we strive to provide exceptional services as a Payment Service Provider (PSP). To ensure a transparent and seamless experience for our customers, we have established the following policies regarding refunds, returns, cancellations, and delivery .
Customers may be eligible for a refund if they have made a payment for a product or service through PeoplesPay and meet specific criteria outlined below.
i. Defective or damaged goods upon delivery.
ii. Non-delivery of goods or services as promised by the merchant.
iii. Unauthorized transactions or fraudulent charges.
iv. Any other circumstances as specified by applicable laws and regulations
i. Customers should contact our customer support within a specified time
frame (typically 7 days) from the date of the transaction to initiate a refund
request.
ii. Our customer support team will guide customers through the necessary
steps to process the refund, which may include providing relevant transaction
details, proof of purchase, and any supporting documentation.
iii. Upon successful verification, the refund will be processed within a
reasonable time-frame, typically within 5 business days, using the original
payment method.
PeoplesPay is a payment service provider and does not directly handle product returns. The return policy for products or services purchased through our platform is determined by the respective merchants or sellers. Customers should refer to the merchant's return policy for information on returns, including eligibility, time-frame, and any associated fees.
If customers encounter any issues with returns or face challenges in resolving disputes with the merchant, they can contact our customer support for guidance and assistance.
Cancellations of orders or services are subject to the merchant's cancellation policy. Customers should refer to the specific terms and conditions provided by the merchant for information on cancellations, including eligibility, time-frame, and any associated fees.
If a merchant cancels an order or service and provides a refund, PeoplesPay will facilitate the refund process according to the merchant's instructions. Customers can contact our customer support for any queries or assistance related to the cancellation and refund process.
PeoplesPay does not directly handle product delivery. The responsibility for delivering products or services lies with the respective merchants or sellers. Customers should refer to the merchant's delivery policy for information on shipping methods, timelines, and any associated fees.
If customers experience any issues with the delivery of goods or services, such as delays, non-delivery, or damaged items, they should contact the merchant directly to address the matter. However, customers can reach out to our customer support if they require assistance or have further concerns. Please note that PeoplesPay aims to ensure a smooth payment experience for our customers, but we cannot be held responsible for the actions or policies of individual merchants or sellers. We strongly recommend reviewing the specific policies and terms provided by the merchants before making any purchases. For any further inquiries or assistance, please don't hesitate to reach out to our customer support team